FAQ
Frequently Asked Questions - Studio Aromatic
Frequently Asked Questions
Orders
how can I place an order?
To place an order, select the desired product and add it to your shopping cart. Then go to the checkout page and follow the instructions to complete your order.
Can I change or cancel my order?
It is possible to make changes or cancel your order before it has been shipped. Please contact our customer service as soon as possible for assistance.
customerservice@studioaromatic.com
Payments
Which payment methods do you accept?
We accept various payment methods, including credit cards, ideal, bancontact, sofort, Apple pay, Google pay. During checkout you can select the desired payment method.
Is my payment safe?
Yes, your payment is safe at Studio Aromatic. We use secure connections and reliable payment providers to ensure the privacy and security of your data.
Dispatch
What are the shipping costs?
Shipping costs vary depending on the delivery address and shipping method selected. The exact costs will be displayed during the checkout process. For purchases of €100.00 or more, free shipping is available in the Netherlands, Belgium and Germany.
How long will it take for my order to be delivered?
Delivery time depends on your location and the selected shipping method. In most cases we aim to ship your order within 1 working day after receipt of payment.
Returns and exchanges
Can I return or exchange a product?
Yes, we accept returns and exchanges within 14 days of receiving your order. Please refer to our returns policy for detailed instructions and terms.
How can I return or exchange a product?
Please contact our customer service to request a return or exchange. They will guide you through the process and answer any questions you may have. Return shipping is at the customer's expense.
Contact
How can I contact customer service?
You can contact our customer service by email, telephone or by completing the contact form on our website. See our contact page for all contact information.
What are your opening hours?
Our customer service is available from Monday to Friday, from 10am to 6pm. We aim to respond to your message within 3 hours.