- Return within 14 days of receipt
- Unopened, unused, and in original packaging
- Include order confirmation, packing slip, or invoice
- Exceptions: perfume samples, testers, and gift cards
- Contact our customer service email: firstname.lastname@example.org
- Receive instructions for return
- Securely pack in original packaging
- Return to the specified return address with a shipping receipt.
- Receive and check the returned product
- Refund via original payment method
- Shipping costs not refunded, unless our fault
- Refund processed within 5 business days
- Damaged, used, or opened products are not eligible for return, unless under warranty
- Inspect products carefully upon receipt and report any damage within 48 hours
If you have any questions or further assistance, please contact our customer service. We will be happy to help you with returning products and finding a satisfactory solution.
Contact email: email@example.com
At Studio Aromatic, we strive to ensure that you are happy with your purchase. If you would like to exchange a product, please follow the guidelines below.
- Exchange within 14 days of receipt of the product
- Product must be in unopened and unused condition
- Original packaging and labels must be intact
- Exchange only possible for another product of equal value
- Exceptions: perfume samples, testers, and gift cards cannot be exchanged
- Contact our customer service to discuss your exchange request
- Receive instructions for returning the product
- Pack the product securely in the original packaging
- Send the product back to the specified return address with a shipping receipt
- After receiving and checking the returned product, the new product will be shipped
- Exchange is subject to availability of the desired product
- Any price differences will be reconciled via the original payment method
- Shipping costs for returning are the responsibility of the customer
For further questions or support with exchanging products, please feel free to contact our customer service. We are happy to help!